Responsible Gambling at SlapKong Casino

At SlapKong we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, and we provide tools, guidance and support to help you manage your play. This page explains the safeguards we offer, how to set limits on your account and where to find professional help if you need it.

Player protection principles

We base our approach on clear principles: transparency, player control and prompt support. We encourage honest play, require accurate account information for safety checks and act quickly on any reports of suspicious or harmful behaviour. Our customer care team is available to help with limit settings and account queries.

Activity-control tools

Every account includes on-demand tools to keep play under control. These are available in your account settings and via support. You can update or remove most settings at any time, although some changes may be applied after a short waiting period for your protection.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable in your profile. If you prefer, contact our support team and we will apply limits for you. Limits are enforced across payment methods and will remain in place until changed by you or after any cooling-off period you choose.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits help manage risk and keep play affordable. Loss limits are recorded on your account and enforced during gameplay and at withdrawal time.

Time limits and account breaks

Use session reminders and reality checks to monitor time spent playing. You can set automatic reminders to appear after a set number of minutes or hours. For a more extended break, opt for a temporary account lock or time-out. These breaks log you out immediately and pause marketing communications.

Self-exclusion

If you need a longer break, request self-exclusion. Self-exclusion can be set for a range of periods and will block access to your account. During the exclusion, account reactivation is not possible without a formal review. We will suspend marketing and can direct you to local support services.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting responsibilities, increasing deposits or secretive behaviour around play. Repeated failed attempts to stick to limits or borrowing money to gamble are clear indicators it is time to pause and seek help.

Tips for maintaining control

Set realistic limits before you play, stick to a budget, use session reminders and avoid gambling when stressed or under the influence. Treat entertainment spend like any other leisure expense and review your account history regularly to track activity.

Professional help and support organisations

If gambling is causing harm, contact local health services or recognised organisations for confidential support. Examples include ConnexOntario, provincial problem gambling services, the Canadian Centre on Substance Use and Addiction resources and Kids Help Phone for younger players. For help with account settings or to request self-exclusion, email [email protected].