User Privacy Policy
This Privacy Policy explains how SlapKong collects, uses and protects personal information when you use our online casino and sportsbook services in Canada. We value your privacy and set out below the types of data we collect, why we collect it, how we keep it safe, and the choices and rights available to you.
Types of data we collect
Personal data
When you register an account or contact support we collect personal data such as your name, date of birth, email address, phone number, address, government ID for verification, and payment details. We also collect information provided for Know Your Customer (KYC) and identity verification where required for withdrawals.
Technical data
We collect device and connection data including IP address, browser type, operating system, device identifiers, and log information. This helps us deliver the site, prevent fraud, and ensure a secure experience across desktop and mobile.
Transactional data
Transactional records include your deposits, wagers, bets, wins, losses, bonus activity, and cashier history. We keep transaction details to process payments, verify account activity, and comply with applicable legal and regulatory obligations.
How we use information
We use collected information to operate and improve our services, manage your account, process payments and withdrawals, verify identity, prevent fraud and money laundering, provide support, and meet legal requirements. With your consent we may also send promotional messages and offers. You can withdraw consent for marketing at any time.
Data protection practices
We protect your information using industry-standard security measures such as TLS encryption for data in transit, access controls, and secure storage for data at rest. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. We maintain procedures for detecting and responding to security incidents.
Cookies and tracking technologies
We use cookies and similar tracking technologies to make the site work, remember your preferences, analyse site usage, and deliver tailored content. Cookies fall into categories such as essential, performance, and marketing. You can manage cookie settings through our cookie banner or via your browser settings. Disabling certain cookies may affect site functionality.
Your rights
Subject to applicable law, you have rights to access, correct, or request deletion of your personal information, and to restrict or object to certain processing. You may also request portability of data you provided. To exercise these rights contact us at [email protected]. We will verify your identity before responding.
Access, correction and deletion of data
To request access, correction, or deletion, please contact [email protected] and provide details of your request. We may ask for additional information to confirm your identity. We aim to respond promptly and will inform you if any legal or operational limits prevent full action on a request.
Information sharing and third parties
We share personal data with trusted third parties such as payment processors, identity verification providers, game suppliers, analytics partners, and service providers who help operate the platform. We may also disclose information to comply with legal obligations or to protect the safety of users. When data is transferred outside Canada we use appropriate safeguards required by applicable law.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to users. Continued use of the service after an update indicates acceptance of the revised policy.