General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of SlapKong’s online casino and sportsbook services. They explain our relationship with you, outline account responsibilities and verification requirements, and describe how promotions, deposits and withdrawals are handled. By registering and using our site you accept these terms and any changes we publish from time to time.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or allow unauthorised access. We may suspend or close accounts suspected of fraud, money laundering, bonus abuse, or other prohibited activity. If you believe your account has been compromised, contact support immediately at [email protected].
Eligibility requirements
To open an account you must meet the minimum age and residency conditions applicable in your jurisdiction. You must provide accurate personal information and keep it up to date. We may refuse or cancel registration where information is incomplete, false, or where your jurisdiction is restricted. Use of VPNs or other means to bypass geographic restrictions is not permitted.
Acceptable platform use
Use our services for lawful personal entertainment only. Prohibited behaviour includes collusion, use of bots, manipulation of game outcomes, multiple accounts, and attempts to exploit promotions. We reserve the right to suspend accounts and withhold winnings where abuse or suspicious patterns are detected. Normal, recreational play is allowed within platform rules and game-specific limits.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these general rules. Bonuses may carry wagering requirements, contribution rates by game, maximum bet limits during playthrough, and expiration periods. One promotion is available per person, household, or device unless stated otherwise. Any bonus winnings may be forfeit where the promotion terms are breached. Always check the promotion terms before opting in.
Deposits and withdrawals
We support a range of payment methods suitable for Canadian customers, including Interac, Visa Debit, e-wallets and selected cryptocurrencies where offered. Deposits are usually instant. Withdrawals are subject to verification checks and may be delayed until required documents are received and approved. We may ask for photo ID, proof of address, and evidence of payment source before processsing payouts. Withdrawal limits and processing times vary by method and account status.
Verification and limits
Account verification is mandatory before certain transactions. You may set deposit or loss limits via your account settings for responsible play. We may impose temporary or permanent limits for risk management or regulatory reasons.
Dispute resolution
If you have a dispute, contact our support team via live chat or [email protected] so we can investigate. We aim to respond promptly and work toward a fair outcome. If we cannot resolve an issue directly, further recourse may be available through independent mediation depending on your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions to reflect changes in law, payment options, or platform operations. Updated terms will be posted on the site and take effect as stated. Continued use of the service after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.